> home consumers webtraders code of practice guide to application dispute resolution

About the WebTraderUK Scheme

This new WebTraderUK scheme is introduced by the Direct Marketing Association and is designed to encourage consumer confidence in the online shopping environment.

The core of the scheme is a consumer-focused Code of Practice with which online traders have to comply. This Code changes as new legislation or 'best practice' emerges. Compliance is ensured by 'mystery shopping' exercises, monitoring of complaints, and customer feedback mechanisms

Look for this logo on websites which indicates that the trader is a member of the WebTraderUK scheme.



Contact Information

Tel: 01628 641936
Fax: 01628 637112

Postal address:
18a King Street, Maidenhead, SL6 1EF


Who is approved?

Search details of approved uk web traders on our database.


How do I get approved?

A step through guide to application and necessary criteria.



Electronic mail

General Enquiries: admin@WebTraderUK.org.uk
Sally Atkins: Administration Manager
Martyn Plass: Technical Manager
Steven Bentley: Operations Manager



DMA Logo
For existing Direct Marketing Association members only

To join, send your contact details to admin@WebTraderUK.org.uk



Send mail to admin@WebTraderUK.org.uk with questions or comments about this web site.
Registered Office: DMA House, 70 Margaret Street, London W1W 8SS.     Registered in England and Wales No. 5042852.
www.arbitrators.org www.dma.org.uk